When they respond to an alarm at a laundrette, firefighters discover several people living illegally on the premises, a landlady feels betrayed after renting her property to a friend whose pets cause serious damage, and in Notting Hill tenants owe a landlord more than ú16,000.

Emmanuel reveals what happened after he returned from working abroad for one year to find himself £24,000 in mortgage arrears and unable to get into his own property. Andy describes how he had to call the police after evicted tenants tried to force their way back into his home, and a council officer checks a small 2-bed flat that she previously found to have 12 occupants.