Letting agents Karen and Gemma investigate claims of vandalism and anti-social behaviour at a property they manage in Wigan, but when they discover the tenant is no longer living there, they track her down to learn that she's abandoned the property and has tried to move in somewhere else by forging a reference. Meanwhile, in Darwen, letting agent Paul issues proceedings on a tenant who is more than £3,000 in arrears, but Paul's attempts at evicting him are delayed when the tenant refuses to leave without Paul giving him a good reference.

Landlords Suketu and Minesha Patel signed a `guaranteed rent" agreement with their letting agent who manages their east London property but, after falling £7,000 in rent arrears, they confront him. Letting agents Karen O'Connor and Gemma Painter in Wigan deal with a tenant whose house is in need a big clear-out. And in Darwen, Lancashire, letting agent Paul Ainsworth Lord has his work cut out for him when he's approached by a new Landlord with a big problem.