Bash is divided between his work at the hospital and a patient he is helping to treat remotely in Syria. Dr. Bishop puts extra pressure on Bash, while Theo feels powerless when something happens to one of his daughters back home. Meanwhile, a patient puts Mags' moral convictions to the test, and June tries to improve her social skills.

An incident at work destabilizes Bash, causing him to second-guess himself. Mags is inspired by a firefighter devoted to her work, even if it means risking her life on a daily basis, and June must learn to work with others. Meanwhile, Theo celebrates his birthday for the first time away from his family, and is faced with a young patient with a big plea.