The hospital moves to a new patient and porter tracking system and service Manager Lindsey is in charge of implementing it. Paramedics arrive with eight-month-old Noah, who is struggling to breathe, accompanied by mum Maddie and dad Kieran. In minor injuries, Janet comes in with a badly broken wrist. Also, 78-year-old Kathleen, who has fallen over on her doorstep, is brought in by ambulance.

Paramedics bring in 67-year-old Dianne, who is suspected of having sepsis, and 81-year-old Pat arrives with multiple injuries following her second fall in a week. Advanced clinical practitioner Gemma sends 9-year-old Archy, who has hurt his ankle playing in the garden, for an x-ray. Also, consultant doctor Liz attempts to find the cause of a 73-year-old man's irregular heartbeat.