The discovery of a new variant of Covid-19 causes chaos in Heathrow as airports around the world begin to close their borders to the UK. As flights are cancelled before the passengers' eyes, they scramble to get on any available plane in a desperate attempt to get home.

Britain is on the cusp of holiday season and the staff at Heathrow are revving up for passengers from all over the globe. Today cameras meet a new member of the Passenger Experience Manager Team, Suki. It's the busiest day in May and with an increase in passengers, his Terminal 2 forecourt is getting busy with holidaymakers returning to the airport after months of having to stay away. One car has outstayed its welcome in the drop-off zone, and Suki has to take drastic action. And a passenger passing through the airport onto a connecting flight causes a security breach when they lose their phone between departures and arrivals.