Maikel calls 112 because a manager is injured in his snack bar. Maikel wants to leave as soon as possible, but dispatcher Bilal tells him to stay. The wound must be treated immediately. Maikel only agrees if Bilal agrees to a strange request: absolutely no police should be sent.

A confused young woman panics and calls 112 operator Joyce, saying she has just found her mother unconscious at the bottom of the stairs. Joyce assumes a trap, but as the conversation progresses, the young woman's story seems less and less true. The phone call takes an unexpected turn. What follows is a heart-pounding conversation in which Joyce has to slowly piece together the puzzle pieces of what happened.