Lauren calls 112 because her father is on the floor and needs help. Centralist Joyce hears a man screaming in the background when suddenly they hang up. Joyce is no longer able to reach Lauren. Joyce estimates that CPR is required, and sends the emergency services to it. There they find Lauren's brother Kevin, who for an unknown reason tries to stop the resuscitation.

Kees calls the emergency center in a panic when the heavily pregnant Maryam has contractions. Centralist Lieke tries to advise him. As soon as she hangs up, she realizes that something isn't quite right. She links it to an earlier phone call from her colleague Joyce about an agitated man who seems to have lost his pregnant wife.