Owen, Michelle and the 126 crew race to a rattlesnake infestation at a young family's home, and attempt to rescue a man with dementia from a dangerous scene that he created. Meanwhile, Owen adopts a firehouse dog with cancer and Michelle finally learns the truth behind her sister's disappearance. Also, a tragic accident shakes the team to its core.

Owen helps T.K. reconcile the past to help his future, and Michelle learns the full truth about her missing sister, Iris.