Keeper Carolene shares a special bond with hippo Nile, having cared for her since birth. Carolene notices a cloudiness in Nile's eyes, prompting an urgent investigation. Platypus Mackenzie is being prepped for relocation to a Platypus Rescue HQ Facility in Dubbo.

In one of the biggest undertakings ever attempted at the zoo, the vet team must complete health checks on all twenty-one chimpanzees. In Dubbo, a lace monitor is brought to the wildlife hospital with a suspected head injury.