Gloria Hunniford, Angela Rippon and Julia Somerville investigate problems viewers have had with some of the biggest names in the business, hearing how one man's home was being rented out to holidaymakers without him knowing anything about it – and it seemed there was little he could do to stop it. Also today, the hidden charge adding hundreds of dollars to American hotel bills, travel expert Simon Calder has advice on avoiding holiday scams, and the team unpicks whether ATA protection means quite what you might assume.

Angela Rippon, Gloria Hunniford, and Julia Somerville tackle more of the stories viewers have asked them to investigate, including a life-changing accident in Cuba that's left one group of friends asking who's responsible when disaster strikes on a trip abroad. Also today, a nine hour wait for a life-saving operation in Mexico – all because the insurance company back home couldn't confirm it would cover the cost. Plus, travel expert Simon Calder has money-saving tips for exploring the Balearic Islands, and why the laws that apply on a cruise ship may not always be those of the country you'd expect.