Gloria Hunniford, Angela Rippon and Julia Somerville investigate the jaw-dropping tale of how a company sent one family to a succession of villas it turned out they had no right to stay in, with the family only discovering the truth when one of the owners asked them what they were doing in his house. Plus, as one woman reveals how a pilgrimage to Graceland ended with a stay in the heartbreak hotel when her wheelchair was damaged by the airline, the team explores what should happen if similarly vital possessions don't finish the journey in one piece. Simon Calder has the lowdown on destinations that are exotic but affordable, and viewers who invested their life savings in dream properties near the Red Sea try to uncover why - five years on - their homes have yet to be built.

Gloria Hunniford, Angela Rippon and Julia Somerville investigate viewers' holiday disasters. As a group of unconnected travellers come together to share extraordinary footage of the conditions at their hotel, why have their complaints been treated differently by the holiday company when they went through the same experience? A company's boasts of being the best are questioned by disappointed customers, including a pair of pensioners who felt they had no choice but to pack up and go home almost as soon as they arrived. Paralympian Steve Brown meets people who say even the biggest holiday names are getting it wrong when it comes to disabled travellers. And travel expert Simon Calder has tips on visiting Croatia on a budget.