Julia Somerville, Angela Rippon and Gloria Hunniford are back with more stories of viewers' holiday horrors, investigating situations where the dream is very different from the reality - and how the timing of the trip could make all the difference. Among the stories are the holiday home that was a house of horrors, the perfect beach ruined by a mountain of seaweed and the families who say their day trip to Santa's home in Lapland was a festive flop. Travel expert Simon Calder has tips on visiting the best waterfalls at home and abroad.

Angela Rippon, Gloria Hunniford and Julia Somerville return with another look at viewers' travel woes, focusing on the frustrations of complaining. Among the stories are the passengers who found themselves sitting on the floor of a plane all the way home, and why hundreds of people are sending in bailiffs to get money they are owed by big-name airlines. Plus the swarm of wasps that drove a family out of their holiday home, and Simon Calder celebrates the resurgence of coach travel.