Angela Rippon, Gloria Hunniford and Julia Somerville return with another look at viewers' travel woes, focusing on the frustrations of complaining. Among the stories are the passengers who found themselves sitting on the floor of a plane all the way home, and why hundreds of people are sending in bailiffs to get money they are owed by big-name airlines. Plus the swarm of wasps that drove a family out of their holiday home, and Simon Calder celebrates the resurgence of coach travel.

Gloria Hunniford, Julia Somerville and Angela Rippon investigate more of the pitfalls that could scupper holiday plans, looking at the strange phenomenon of disappearing deals. Among the people revealing how they didn't get what they paid for is the short term rental customer unexpectedly thrown out of the New York apartment they had booked, and the passengers shocked to suddenly have their flight tickets cancelled. Plus the website taking bookings for a non-existent hotel, and Simon Calder has tips on how to enjoy the great outdoors within American cities.