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A frantic call from a witness to a serious motor vehicle accident, requires concise and reassuring advice from the Emergency Medical Dispatcher in the Operations Centre as the caller steps in to help.
A woman stranded on a remote walking track, unable to make her way out, must rely on the help of Emergency Services as well as Senior Operations Supervisor, Brad to hatch a creative extrication.
The importance of first aid is shown while paramedics battle the logistics of extricating a man at a train station. Things turn bizarre as paramedics help a man struck in the groin by a javelin.