When the team receives an unusual call for police assistance, they must employ creative methods to defuse a critical family conflict. Also, Haywood's mother encourages her to connect with her estranged father, and rookie officer Bentley bristles at career advice from his mentor, Sandeford.

When a child goes missing, Haywood encourages Yenko to use his connection to a witness in the race to locate the young boy. Also, Chief Suarez lands in hot water after an arrest goes viral, and Sandeford unexpectedly crosses paths with an ex-girlfriend while on the job.