An investigation at the Trolley Stop Café, a classic Cajun-inspired New Orleans restaurant, reveals an absentee owner is to blame for the restaurant staff's lack of communication and discipline; chef Aarón Sanchez stops by to lend his knowledge.

Ramsay and his team try to revamp Vasi's, a family-owned Italian restaurant located in Waterbury, Conn., where a disconnect between the restaurant's owner and head chef inhibits any needed improvements.