Christmas Eve does not go as planned when an amateur criminal on the run from the police crashes into the Buy More and takes Chuck, Ellie, Awesome and the rest of the Buy More gang hostage. In order to protect Chuck's cover and the safety of the other hostages, Sarah and Casey secretly go in to the store to remove Chuck, but the mission quickly falls apart when Chuck refuses to leave his friends and family behind.

Chuck and Sarah's latest assignment forces them to pose as a happily married couple living in the suburbs. They meet some interesting characters including Brad, a cheerful next-door neighbor in the stationary business, and Sylvia, a seductive and attractive woman who lives across the street and has her eye on Chuck. Meanwhile, Big Mike is on a work rampage after his wife files for divorce, so the Buy More gang sets him up on a dating website to keep him distracted.