In the premiere episode, "Pilot," when Jane Van Veen and Henry Martin, an idealistic young couple from the Midwest, arrive in New York City, the glamorous center of industry and media, they are offered the opportunity to manage the historic Drake by its wealthy owners, Gavin and Olivia Duran - and the seduction begins. Jane, a small town girl with big ambitions, always knew she wanted to be an architect. Henry, a member of the Mayor's staff, is grounded, intelligent and tenacious. They are lured by the intoxicating lifestyle of New York's wealthy elite. But they soon wonder what they've gotten themselves into when they unwittingly bump into the dark embrace of the building's mysterious supernatural forces which endanger the lives of their residents.

More mysteries begin to unfold at The Drake as Jane repeatedly glimpses a little girl - or an apparition? - who beckons her to a room with a strange suitcase. Meanwhile, Henry and Jane are drawn closer to the Dorans, Gavin manipulates a possible career change for Henry, and Olivia shares a painful secret with Jane about her daughter Sasha's death ten years ago. Finally, Gavin offers to help Annie Morgan, a budding young journalist residing at the Drake, who suddenly discovers that anything that she writes becomes the truth -- with terrifying results .