In this episode, a patient in North Lanarkshire has fallen on the rocky shore of Banton Loch and is unable to get up. The Special Operations Response Team must keep the patient warm and safe while they work out the best way of getting him to an ambulance and on to hospital.

In Hawick, an ambulance crew confronts Scotland's drug problem. A patient lies unconscious on the street having overdosed, and it is a struggle to revive him without knowledge of the drugs involved.

Meanwhile, in Kelso, a paramedic offers a hug to a worried husband whose wife of 58 years will need to be taken to hospital.

A crew based in Paisley attend a child who has had her fifth febrile convulsion in two years, and treat a woman experiencing severe chest and back pain whose symptoms could point to a serious heart issue. A man who volunteers in a charity shop collapses at work and it is a mystery as to why he fainted until he tests positive for Covid-19, while a crew drives from Banff to an Aberdeen nightclub after a man experiences such severe abdominal pain that he is struggling to breathe.