At Weston Favell in Northampton, Cliff is alerted to a woman who is onto her second store of what appears to be a shoplifting spree, while security guard Paul takes a call about a group of women who have been seen on CCTV taking items from a high street store at West Orchards Shopping Centre in Coventry.

The security personnel at Coventry's West Orchards shopping centre receive a tip-off from Birmingham that an organised criminal gang is heading their way. In Weston Favell shopping centre in Northamptonshire, security guards are under pressure when a special event brings in extra shoppers, but an elusive serial shoplifter is apprehended stealing a trolley full of goods before disappearing amongst the crowds.