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A Friday night shift takes an unexpected turn for paramedic Jon. A panicked caller needs help for a friend who has given birth in a hotel room despite not knowing she was pregnant.
Call handler Joe faces his first unsupervised shift answering 999 calls on a busy night for the North West Ambulance Service.
Joining North West Ambulance Service for a twelve-hour night shift. Call handler Elly tackles an increasing volume of calls, and there are surprises for paramedics April and Clare.
Documentary series providing a revealing insight into North West Ambulance Service.