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A high number of Category 1 emergency calls puts the North East Ambulance Service and the hospitals in the region under relentless pressure.
A crew from the North East Ambulance Service attends to a family who arrived in the UK just 17 days earlier as refugees from Iraq.
A 999 call for a patient driving the wrong way up a slip road kicks off another busy shift for the team covering the 2,300 square miles of Teesside.
Documentary series following ambulance crews in the north east of England.