Julia Somerville, Gloria Hunniford and Angela Rippon investigate situations where viewers don't feel they have had what they paid for, meeting customers of one of the biggest names in the bathroom business who now bitterly regret handing over their cash. Plus the sofa specialist that has left some viewers feeling distinctly uncomfortable, and with an increasing number of bus passengers across the country feeling cut off thanks to so many routes being cut or slashed, how locals in one area have come together to find a solution.

Gloria Hunniford, Angela Rippon and Julia Somerville battle on behalf of viewers who feel they have had a raw deal, including the homeowners who say their new-build properties have fallen far short of expectations - and it has not been easy to get their problems resolved. Plus the jobseekers who have been left out of pocket and wondering if a line has been crossed between work experience and exploitation. And, after complaints of unexpected costs and charges, why some say a shake-up of the funeral industry has been a long time coming.