In this episode, the deaf movie lovers furious at the lack of captioned screenings in Britain's biggest cinema chains: we investigate the chains who come out worst, the people whose insurance companies won't shell out for storm damage, even though their neighbours' policies paid, and plenty of practical pointers and top tips from the country's leading consumer experts.

Julia Somerville, Gloria Hunniford and Angela Rippon investigate cases where people have hit problems right out of the blue, and have turned to us to get to the bottom of them. Julia meets brides-to-be who believed they'd done all they could to protect their wedding, but whose dream day went up in smoke, the devastating cases of house sales scuppered, leaving a trail of misery, and lots of top-notch advice from our expert advice clinic.