Some companies offer multiple services in the name of ease and simplicity, but what happens when things go wrong? And firms that could be doing a lot more to make life easier. Legal expert Gary Rycroft helps one man who is struggling to deal with his paperwork and bills after a life-changing accident.

Also, guide dogs and minicabs. We investigate how some private hire drivers are serving customers unfairly. And the Advice Clinic takes on warranties and guarantees, asking whether they are worthless or worth their weight in gold.

The team explore the online reviews that may not be all they appear to be, and share the very latest advice on how to spot the real from the fake so that you can buy with confidence. Also, we reveal the handy document you must take on your holidays. Simon Calder is back, sharing bags of travel tips, advice and insights. And from greenwashing to counterfeit books, the Advice Clinic team tackles more of your problems head on.