Gloria Hunniford, Julia Somerville and Angela Rippon investigate more of your stories, including the shocking case of a man whose phone was stolen right out of his hands and discovered that his bank accounts had been drained via his online banking apps. Why did his bank refuse to reimburse him?

Also, the people hoodwinked by a company claiming it was making legitimate tax rebate claims on their behalf – but the taxman disagreed, and wanted it all back. And the advice clinic takes on holiday refunds and investigates the problems faced by consumers who do not use the internet.

Tune in for plenty of advice to keep your money safe.

Angela, Gloria and Julia tackle more complaints on your behalf, including the shocking scourge of appliance cover policies that aren't worth a penny. And where do you find a good builder? Beware of one website that doesn't do the checks you might think it should.

Plus, smart meter top tips in the advice clinic.