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The team take an exclusive look behind the scenes at a bank's fraud help centre, where staff are in a daily battle to try and stop customers losing thousands to scammers.
Gloria, Angela and Julia hear from one woman who has spent years trying to get her energy company to explain how she ended up owing over £5,000.
Julia, Angela and Gloria investigate the cases of people who claimed thousands of pounds in tax rebates only to be told they must pay back far more than they received.