Hundreds of pensioners are left stranded after booking a five-day holiday in Torquay. They only discover they've been conned when the coaches that are supposed to pick them up don't arrive. Trading standards officers are determined to bring the boss of the bogus coach holiday company to justice.

Elsewhere, officers track down a loan shark targeting hard-up families, and they investigate the tragic death of a railway worker.

An investigation into an £800,000 home improvement scam reveals that fraudsters are using a kitchen extension built by someone else as a fake show home and posting fake reviews on their website to help persuade customers to hand over large deposits. The fraudsters pocket the money, but no work is ever carried out.

In another case, officers rescue puppies from an unlicensed backyard breeder and seize pet passports and other documents as evidence.