Lisa, 38, has just been released from prison and is going for an interview as a work coach at the Jobcentre, and hopes this will give her the second chance she desperately needs. Ex-heroin-user Wayne is desperate to turn his life around and has been referred to work coach Pip on the social justice team, while 48-year-old Justin has worked for many years in marketing and media, but has turned to the public employment service for advice about becoming a self-employed taxi driver.

This episode of the documentary follows Ray, a 63-year-old piano tuner who has been coming to the Jobcentre for two years, but his struggles with technology are making his job search difficult to keep up with. Suraya used to work in beauty, before leaving to be a full-time mum for 16 years. Now that her children are grown up, the 48-year-old wants to get back into the industry, but it has evolved more than she'd imagined. Elsewhere, 50-year-old Neil was made redundant eight months ago and is using his savings to get by. He does voluntary work in the community, but needs a paid job to cover his mortgage.