In this episode, passengers with disabilities share their experiences of being left stranded on trains or at stations. With big changes on the cards for the ways many trains are run, could things be about to get worse? Another small energy provider is in trouble for shocking billing mistakes and bad customer service. The team ask if you are better going for a smaller gas and electricity firm with cheaper prices or sticking with the security of one of the big six? And the programme's experts answer more viewers' problems live in the studio.

In this episode, undercover footage captures the tactics of a company deliberately targeting old or vulnerable people to persuade them to hand over thousands of pounds they do not need to spend. The team also reveal why the bold measures being proposed to protect bank customers from fraud might not do anything to stop skilled scammers stealing your savings - or help you get your money back. Plus the latest on some of the programme's biggest cases, and travel expert Simon Calder is answering viewers' holiday problems live.