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Eric is given the impossible task of negotiating the release of the daughter of the prime minister of the Netherlands – a woman who takes a public hardline on never paying kidnappers' ransoms.
Eric negotiates with a convicted serial killer in order to get his insight when a teenaged boy is kidnapped by someone copying his methods.
While on board a plane with his daughter, Evie, Eric must negotiate with a suicidal co-pilot and find out what triggered him after he locks the captain out of the cockpit and threatens to crash the plane.