Two murders of mothers in their own homes send shock-waves through a normally quiet and friendly town where everybody leaves their doors unlocked. The crimes go unsolved until twenty-eight years later when an astute veteran detective stumbles across some damning evidence that leads to an arrest.

A crazed gunman holds an ex-girlfriend hostage in a massage parlor. He has already wounded one officer, who is now trapped in the building near the gunman. So begins the amazing true story of a hostage-taking ordeal, seen through the eyes of the crisis team that handled it, and told in their own words. Their goal, rescue the wounded officer, save the hostage, try to take the hostage-taker alive.