A look at some of the abuse paramedics have to deal with, including a man - thought to be having a fit - who verbally abuses and spits at the paramedics who are trying to help him. There is also a call regarding a baby in cardiac arrest, which actually turns out to be a hoax.

A look at some of the cases where the first hour of care is critical, including a woman who is struggling to breathe, a schoolgirl who has collapsed and a man who can't feel or move his hands or feet