Alex looks at trading with the big boys as she meets the Keebles, a family of farmers-turned-sausage producers whose survival relies heavily on the supermarkets that sell their goods. Like many small producers, however, they often feel powerless in that relationship.

Privileged access to Morrisons' food development kitchens reveals some interesting results, and Alex uncovers some secrets behind the layout of Tesco shelves.

Can Alex get a small company like Heck to survive on the shelves of the supermarket and realise their dream of being the UK's number one premium brand?

In this episode, Alex looks at getting your product right. Big Space is a children's soft-play centre run by Lester and Sue Adams. Setting the business up from scratch, the couple remortgaged their house and ploughed all their savings into the business. But their product is woeful and, to compound the challenge, they must serve two distinct customers: both parent and child.

Privileged access to Pret A Manger's training academy unearths some groundbreaking philosophies, and a visit to Londons largest family restaurant, the Rainforest Café, reveals the importance of themed fun.

Can Alex get this small company to realise the importance of customer satisfaction?