Customer service has a different definition in this top ten special of Customer Wars. See what happens when package deliveries don't go as expected, and how these delivery drivers and customers decide to handle the obstacles they're faced with.

In Carbondale, Illinois, an employee vents about a tense confrontation with an allegedly rude customer. In Lathrup Village, Michigan, a football player's confrontation with police at a convenience store spirals out of control. In Las Vegas, Nevada, a customer's frustration boils over when she is denied a refund for what she claims is an expired juice. At a rodeo in Sisters, Oregon, chaos erupts as a 1,400-pound bull breaks free, sending fans scrambling. In Rochester, New York, a pizza delivery driver finds himself in the middle of relationship drama after accidentally delivering a pizza to a woman's ex-boyfriend's house. And in Mississauga, Canada, a jewelry store owner takes matters into his own hands, chasing off smash-and-grab robbers with a sword.