A construction worker becomes trapped underground after stumbling down a manhole, and Nancy's phobia hinders his treatment. Elsewhere, Rabbit and Marisa care for victims of a bank robbery; and Boone makes a critical decision in his new position that threatens a coworker's career.

Rabbit's therapy starts to pay off when he recalls a traumatic occurrence from his past. Meanwhile, a patient suffers because of Nancy and Diana's opposing opinions; Glenn achieves a career milestone; and Boone and Tyler think about their futures.