Matt Allwright, Steph McGovern and Nikki Fox return with topical reports and investigations, battling on behalf of viewers and holding the big companies to account, including a phone giant whose mistakes have led to disastrous consequences far beyond what you would expect.

The team uncovers shocking practices of another Rogue Trader, and guest reporter Brian Blessed uncovers surprising secrets about some everyday appliances.

The claims of a big-name estate agent are put to the test, and singer Ricky Wilson explores why ticketing websites provoke so many complaints.