Matt Allwright, Steph McGovern and Nikki Fox return with a new series of topical reports and investigations, battling on behalf of viewers and holding the big companies to account, live from Salford. Shocking behaviour is exposed at one of Britain's best-known names, and the team reveals an extraordinary new way parking companies can hit people with charges they shouldn't have to pay. In Rogue Traders, a breeder is caught illegally selling a sick puppy. There is also advice on the latest consumer stories in the news.

Matt Allwright, Steph McGovern and Nikki Fox battle on behalf of viewers and hold the big companies to account. Featuring a look at what has gone wrong with a global company's attempt to put right a huge problem, plus a new twist on the trouble some viewers are having with smart meters. And Georgia 'Toff' Toffolo discovers an unexpected issue with packaging that many people routinely recycle. Rogue Traders features a company misleading customers into paying for something they could do themselves for free.