Matt Allwright, Steph McGovern and Nikki Fox battle on behalf of viewers and hold the big companies to account. Featuring a look at what has gone wrong with a global company's attempt to put right a huge problem, plus a new twist on the trouble some viewers are having with smart meters. And Georgia 'Toff' Toffolo discovers an unexpected issue with packaging that many people routinely recycle. Rogue Traders features a company misleading customers into paying for something they could do themselves for free.

Matt Allwright, Steph McGovern and Nikki Fox investigate more big name companies letting you down, revealing new developments in an alarming story. Plus the broadband companies caught on camera misleading customers on how much they'll end up paying. Also, frequent flyer and Radio 1 DJ Clara Amfo looks into some of the more surprising extra charges that airlines can add to the price of your ticket. And another rogue trader is confronted by Matt and a camera crew.