Working together for years has turned Titus and Dan into great friends. But on their shift, they inevitably come across folks who are the victims of crimes perpetuated by those closest to them. It's on calls like these when they become more than just emergency medical technicians; they're also therapists and counselors, doing whatever they can to steer some troubled people back in the right direction.

The men and women who serve New Orleans reflect on the risks they take; armed intruders throw a small party into chaos; a good Samaritan gets injured while trying to break up a bar fight.