John says he has urges to torture, kill and dismember people, and he admires his former pen pal, serial killer Arthur Shawcross; Shawcross' daughter and first victim's sister try to change John's mind about him.

Lena has written to the show more than 30 times, saying Dr. Phil is her only hope of getting her troubled 15-year-old son, Cole, back on track after being kicked out of several schools and homes; Cole says his parents are the problem.