Jennifer and her husband, David, claim their 12-year-old daughter scratches and hits them, destroys their property, lies about finishing homework, and will suddenly leave in the middle of a family activity. By her own admission, the young teen says she "hates rules," and claims to have even taught her parents that it's better to have "no rules at all." Dr. Phil talks with Jennifer, David, and their daughter about how they can work on understanding one another better at home. Dr. Phil also introduces 24-year-old Kaymen, who says she can relate to this teen's struggle, as she also went through a rebellious time when she was younger and grew out of that phase and learned to respect her parents.

Erica says her family is hostile and toxic. She says her mother, Desiree, and sister, Adrienne, are at one another's throats, and the police have been called over 20 times. Desiree claims Adrienne has trashed her house and bullied the family for years. Adrienne claims her mother has always put men and alcohol before her children, and Adrienne had to become the protector of the family. Erica says she is about to cut ties with her family if Dr. Phil can't fix them.