Tracy says her 30-year-old son, Logan, is in desperate need of help. She claims Logan has gone from a productive computer science engineer to a shell of a human being over the course of a year. Tracy says Logan has no motivation, rarely eats, and can barely function enough to take care of his basic hygiene needs – in fact, she claims he only showers once or twice a month and only if he knows he has company coming over! Tracy says even the simplest tasks, like making the bed or screwing a cap back on a bottle, have become extremely difficult for Logan. Tracy says she needs Dr. Phil to intervene to find out why her son's motivation has disappeared and how he can get back on track.

Shelby wants to find the truth about her father, David's, online relationship with a woman he has never met. David says he met a woman named "Maria" online, and she has an inheritance of $10 million. David says he knows for a fact that "Maria" is a real person and can't wait to introduce her to his daughter one day. Shelby says her relationship with her dad is broken and wishes he would spend more time with her, rather than chasing a woman who she fears doesn't exist.