Rachael uses her experience with a home fire to help Simone Brown's family after a forgotten candle Simone lit became a raging, home-destroying fire. Along with restoring the house, Rachael must help Simone with the worst damage of all: her own guilt.

Rachael's team works to restore Carrie Donald's home as well as her family's sense of security after a uniquely devastating disaster: two different drunk drivers burst through the front of Carrie's house in less than 24 hours.