Kate lands in some hot water after she roughs up a prisoner named Little Tony. She and the entire police department are forced to go to sensitivity training. Unfortunatly, Little Tony's lawyers are Wolfram and Hart. They have a plan to set their client free by casting a spell on the whole police force. Soon, all the officers are expressing their true feelings and being so sensitive that lives are in danger. The gang at Angel Inc. tries to stop the chaos, but Angel quickly winds up in trouble of his own.

After Angel's secretive visit to Sunnydale, Buffy appears in Los Angeles to find out why he came to protect her. During her visit, she and Angel are both attacked by a strange demon and Angel, after being infected with the demon's blood, becomes human once again. He and Buffy spend a blissful day together, but when the demon becomes more and more persistent in its attacks, Angel comes to realize that he must sacrifice his humanity in order to protect the citizens of Los Angeles.