Moretti makes his presence felt as he implements changes in the way patients are seen. Abby and Dubenko differ on how to proceed when a patient comes in with a bullet in him needed as evidence. Pratt complains to Anspaugh about the new Chief. Neela is released from the hospital. Abby has passport woes, and also struggles with the changes being made by Moretti. Hope prepares for a new mission, one Morris is not too happy about. Gates helps, and is helped by, a child prodigy in the ICU. Sam, Chuny and Dawn go "speed dating."

A patient's appreciative mother offers the ER staff free makeovers, with some interesting results. A new desk clerk is introduced. It's a bad day for Abby, missing the still-absent Luka and unable to reach him by phone when Joe is brought to the ER after a fall. Elsewhere, the day puts family first as Morris cares for a frightened child and Pratt defends his brother. Neela returns to work, and Moretti returns from a conference.