Carol and others, including her 10 year-old neighbor Robert, are trapped in a convenience store after a failed robbery attempt. Carol must put her medical knowledge to the test as she tries to save one of the robbers and the store's owner. The other robber is finally able to make an escape from the store, and takes Carol with him, but he is shot running away from the police.

Mark examines his prejudices when he's accused of neglecting a black gunshot victim, Kenny Law, in favor of a white victim. Jeanie discovers Benton's impending parenthood when Carla comes into the ER. Carter spends the entire day treating a hopeless case. Weaver tries to persuade a disabled junkie to enter a rehab program. Carol treats a college student who was given Rohypnol, a date rape drug, at a party the night before. After Jenn's mother has a stroke, Rachel comes to stay with Mark for a while.