Thirty minutes northeast of Los Angeles, in Monrovia, CA, Chef Ramsay finds a restaurant and family in desperate need of a change. Since its opening in 1997, the eatery has driven away both customers and employees with the constant yelling, bland menu choices and bleak, worn-out décor. Now, the only employees left standing are owner Sam's seven children, who are reaching a breaking point after working up to seven days a week with no pay. Aggravated with their father and each other, these siblings beg Ramsay to wake up their father from this living nightmare.

Chef Gordon Ramsay travels to Norwalk, OH, to visit Mill Street Bistro in the first part of a special two-part episode of Kitchen Nightmares. Located in the heart of farm country, Chef Ramsay meets Joe, the most pretentious restaurant owner he's ever met. Joe claims his restaurant is farm-to-table, but the so-called bistro, proves to be anything but. Joe runs his staff like a dictator and has trouble listening to any views aside from his own. From his hostile attitude toward the staff and customers, to the overpriced and tasteless recipes being served, Chef Ramsay realizes that Joe is in denial and resistant to change. Find out if Ramsay can take on this stubborn owner.