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Anthony deals with the low-energy owner of the Bradford Inn in Towanda, Pa. Anthony is surprised to learn that the owner has no experience and no idea of what he needs to do to get his inn back on track.
The Trade Winds Inn in Rockland, Maine, has a confusing layout and the original owner won't let go of the reins and let his daughter manage the place. To save the hotel, Anthony has to deal with all of the code violations in the buildings while convincing the owner to step back.
Anthony tires to help out the Big Bear Motel in Cody, WY, and finds a dysfunctional family, mediocre rooms, and a bed bug problem.
"Hotel Impossible" host Anthony Melchiorri is relentless when it comes to getting struggling hotels all over the world back on their feet and on the path to success. His no-nonsense approach may put some owners off, but his advice can transform even the most down-and-out properties. Yet, it's ultimately up to the hotel owners to implement and maintain his changes. Armed with a design team to help with some much-needed renovations, hotel "fixer" Melchiorri makes critical changes that may include getting a stubborn owner with no business sense to listen or getting a lazy staff to step it up. Utilizing special experts and the latest gadgets and technology that test, evaluate and measure different aspects of the hotel, it won't always be pretty and it will never be easy, but Melchiorri pushes these owners and GMs to get it right. He's determined to bring back hotels from the brink with tough love, proven procedures and transformative renovations. For many, this is their last hope.