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Anthony arrives to hep out the Oceana Beach Hotel and finds it plagued with dirty rooms, a filthy outdoor area, 10% credit card charge-backs, and a family that doesn't know who can't decide is in charge of managing the property.
A theater owner calls Anthony in to check out his motel, and Anthony quickly discovers that the owner doesn't pay nearly as much attention to the motel as he does to his other properties. The staff are stressed and an ominous for-sale sign outside makes them feel that their jobs are in jeopardy.
When Anthony arrives at the Maui Sands Hotel and Indoor Waterpark, he finds indifferent owners, an overworked staff, freezing water, roaches, and bedbugs.